Our Dedication to unlimited changes
Once you make your purchase, we will make as many included changes as necessary to ensure that you absolutely love your design. Included changes are listed in the design form in each listing (EX: colors, personalization). If for some reason we cannot get your proof just the way you want we will refund your money, less a design fee to cover the time it took to process your order, design it and email your proof to you. This refund is only valid on orders not yet finalized. Once your order has been approved by you and finalized, we cannot refund your order. Custom design fees are non-refundable.
- Got a lemon? We'll help you make lemonade. If there is a mistake on your order, which was not approved by you, we are happy to work with you to find a solution :) Due to the custom nature of our designs, we are not able to accept returns or exchanges for personalized products.
- Reports of shipping or order damage must be made within 72 hours of receipt in order to qualify for a replacement. We ask that you please email us photos of the damaged item so that we can file the correct claim or investigate further on our end.
- If you happen to purchase the wrong type of print (EX: you wanted a "canvas" but purchased an "Art Print") we are happy to work with you to reach a resolution and offer a credit towards the preferred print type. We are unable to refund the entire amount or accept exchanges for personalized products.
- Please message us before asking for a refund, we will do our best to come to a positive solution :) We want happy customers!